Sleep Ninja Mattress 30 Days Trial Policy - Sleep Ninja

Sleep Ninja Mattress 30 Nights Trial

If you ultimately decide your Sleep ninja mattress is not right for you, within the first 30 nights from the date of delivery, we will do our best to ensure that the return process is as hassle- free as possible. As the body takes time to adjust with a new mattress, we ask that you should sleep on your new Sleep Ninja mattress for at least 20 nights before you make a final decision to return.

Sleep Ninja 30 nights Trial offer is crafted with the objective of giving customers the opportunity to try out our mattress for 30 nights at the comfort of their own homes. In an unlikely situation of the mattress not being perfect for you, we are happy to take the mattress back and give you a 100% refund.

In case of receiving a damaged product please inform our customer service team within 3 days of product delivery by calling us on +91 7045 809890 or send us an email to support@sleepninja.co.in.

Terms & Conditions For 30 nights Trial Offer
  1. Sleep Ninja 30 nights Trial offer applies only to original purchaser of genuine Sleep Ninja Mattress purchased fromsleepninja.co.in only.
  2. 30 nights Trial is applicable only on standard size mattresses. Non-standard size/ Custom Size Mattress mattresses does not fall under 30 nights Trial Offer.
  3. Return/Refund request will not be entertained in case of improper usage or physical damage to the product. You are expected to return the Sleep Ninja product/s in good condition.
  4. In case any freebies are provided with order, the refund will be after deducting the freebie cost.
  5. This policy is limited to one return per household per year.
  6. Please retain a copy of your purchase invoice as proof of purchase. You’ll need to submit this to make a refund claim, without it, Sleep Ninja reserves the right to reject any claim under 30 nights Trial Offer.
  7. The customer is responsible for all shipping costs related to returns of an item.
Procedure to apply for 30 days return policy
  1. Please call/whatsapp at +91 7045 809890 or email at support@sleepninja.co.in
  2. We require you to supply photographs of the returning product/s while opting for a return. Failure to send appropriate photographs may result in return request being cancelled.
  3. Once return is confirmed, we will send you packing material to pack the mattress and issue a reverse shipment
  4. The mattress will be brought back to our facility and examined. Once we are sure that the product was not damaged, we will issue a refund within 7 days after deducting reverse shipping cost and freebie cost (You don’t need to return the freebie).
  5. The return requests must be exercised directly with Sleep Ninja no later than the 31st day from the date of delivery of the mattress you want a refund on.
  6. Sleep Ninja reserves the right to refuse the 30 nights Trial Offer to anyone associated with a mattress manufacturer/brand.
  7. The final decision on refund under 30 nights Trial offer will be made by Sleep Ninja.
  8. The company reserves the complete right to refuse any request claim if it doesn’t fulfil the Terms and Conditions of the 30 nights Trial Offer.
  9. Disputes, if any, are subject to Mumbai jurisdiction only.

 

Exceptions to Return/Refund Under 30 Nights Trial Offer

To ensure that the offer is not being misused, we have identified some exceptions to the 30 nights Trial Offer which are as below.

  1. Improper usage or physical damage to the mattress. You are expected to return the Sleep Ninja mattress in a good condition.
  2. Any severe liquid spillage, stains, dirt or damage is found on the mattress during the inspection process will cancel the refund policy.
  3. If the mattress is used on an improper surface or placed on an uneven bed without proper support.
  4. If the mattress is found to be exposed to cold / hot temperatures for a period of time that causes the materials to tear or permanently deform.
  5. If the customer opts a return due to incorrect Mattress Size Order. It is always recommended to cross check the size before placing the order. Incase, you have ordered a wrong size mattress, we will replace the same on chargeable basis.
  6. 30 Nights Trial is not available on accessories.

For any further information contact +91 7045 80 98 90 or email your query at support@sleepninja.co.in